Your Payment

Payment is released to the Pet Service Provider at the earliest of either;

  1. At the end of a booking the Pet Owner is prompted to ‘Approve Payment’ to the Pet Service Provider. Once this action is taken payment is made into your elected account within 3 business days.
  2. 7 days after a booking has been completed, if the Pet Owner has not yet approved payment to the Pet Service Provider, payment will automatically be released and deposited into the elected account within the next 3 business days.

If you ever have any questions about your payments please email us at as we want to be sure you are paid the correct amount every time.

Once a Pet Owner has approved the payment of the Booking or Job OR 7 days have passed since the Booking/Job was completed, payment will be made directly using your preferred payment method within 3 business days.

You can select payment by EFT or PayPal in #10 ‘My Payment Details’ on your Dashboard.  Remember to click on Save after you select your preferred payment method and then after entering your payment details.

From your Dashboard click on #10 ‘My Payment Details’ and make the changes to your payment details.  Remember to click Save on each section amended.

From your Dashboard click on ‘Services and Rates’ and make any amendments that are needed to each of your services. Remember to click on Save when amendments are made.

From your Dashboard or side menu click on Bookings or Jobs then on Past Bookings or Jobs.

The table will show ‘Yes’ or ‘No’ for each Booking/Job in the ‘Payment Approved by Pet Owner’ column.

If the Pet Owner contacts you and arranges for additional day/s they need to do the following:

  • If you are currently servicing a Booking then the Pet Owner needs to add another Booking for the additional period or the additional services.
  • If you are currently servicing a Job then the Pet Owner needs to update the Job with the new dates or add a note in the comments about the additional service and increase the rate so that you are paid for the extra days/services.

It is imperative that they pay the full amount in advance so that you are covered by insurance.

It is also important to get all this in writing via the “Paw Buddies” Chat function so that you have a written record of what they requested and what you agreed to in case there is any “confusion” about this later on.

Don’t be afraid to advise them of the above when asked to add extra days or provide additional services. Respond with something along the lines of

No problem, happy to help.  Please just add another Booking/amend the Job (depending on which it is) and pay the additional amount so that we are covered by insurance.”

All Pet Service Providers have a 15% deduction (currently the lowest of similar online pet portals) which is calculated on the total of the booking fee. This helps to create and maintain the best possible online booking system for Pet Service Providers and Pet Owners alike to maximise the ease and success of receiving and making bookings.

It also helps to pay for Public Liability Insurance, our Pawsome Support Heroes, World Wildlife fund donations, credit card and Paypal fees and ongoing advertising to ensure there is plenty of business coming to the site.

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